REFUND POLICY FOR OUR GUIDES
We offer a 100% money-back guarantee because we’re confident that if you invest your time in our guides, you will have success.
From your date of purchase, you have 90 days to contact us to be eligible for a refund. If more than 90 days have passed since your purchase, we are unfortunately not able to provide a refund. We appreciate your understanding.
Prior to requesting a refund, we strongly encourage you to take time to read and digest the content, and start implementing suggestions. Don’t forget that achieving a regular cycle and pain-free period, and reversing other symptoms of hormonal imbalances, takes time. You can typically expect to notice some of these changes three to six months (or longer) after working with a doctor and being consistent with diet and lifestyle changes. It’s a marathon, not a sprint. Completing the program is the first step, but actually implementing the suggestions is where the real work (and magic!) happens.
We’re here to support you, and we really want to help you achieve your goals. If our guides haven't lived up to your expectations, or you’re looking for something that doesn’t seem to be addressed in the guides, please email us at support@shesyncs.com prior to requesting a refund.We will do everything we can to help you find what you’re looking for and, more importantly, achieve the results you’re seeking.
If you would like to proceed with requesting a refund, we kindly ask that you read and follow the refund instructions below, including answering all questions, in order to meet the eligibility requirements for the refund.
How to Request a Refund (3 Simple Steps)
1. Understand the Refund Options
We offer a 100% money-back refund if you:
- Can share with us some suggestions that you have tried to implement from the guides
- Are requesting a refund no more than 90 days from your date of purchase
- Meet all other refund eligibility criteria laid out in this policy
Remember: We’re here to support you, so please consider reaching out to support@shesyncs.com before proceeding with your refund to give us a chance to help you find what you’re looking for.
2. Read This to Make Sure You’re Eligible
Please be aware that we do not grant refunds in the following situations:
If you thought the guides were physical books and only wanted a physical copy.
We make every attempt to depict our guides as digital, including when you place an order and on the FAQ page, therefore do not grant refunds to those who were unclear about the digital delivery of the program.
This is great news! We’re still confident that our guides will help you, regardless of your specific diagnosis (or lack thereof). The guides are full of information and suggestions that will help you balance your hormones, embrace a holistic diet and lifestyle changes, and feel the best you can! Therefore, we do not grant refunds to those who no longer have a diagnosis.
If you had technical issues or downtime with the network and guides.
There may be occasional glitches with the platform the guides are hosted on (Mighty Networks) with the possibility of downtime. She Syncs will always work to resolve these outages as quickly as possible and report any bugs to Mighty Networks. No refunds will be provided in the case of temporary access issues with the app or downtime with the network.
Note: If you’re requesting a refund due to financial hardship but would still like to maintain access to the guides, please let us know so we can work with you to find an appropriate solution.
3. Answer the Following Questions
In order to be eligible for a refund, we kindly ask that you answer a few questions for us. Your answers to these questions help us improve what we offer and help us understand where we might have fallen short of your expectations.
Please email us at support@shesyncs.com and answer the following questions. Please note that we require all of the following questions to be answered in order to process your refund.
1. Why are you requesting a refund?
2. When you purchased the guides, what were your main expectations for how they would help you?
3. Can you share some suggestions that you have tried to implement from the guides? Please list some changes you have made and how you have felt.
4. Do you have any thoughts on how the guides could be improved?
We aim to process refund requests within seven business days. We will read your questions and check your guide completion rate. Upon approval of your refund request, your credit card or original method of payment will be refunded within 10 business days.
REFUND POLICY FOR COACHING SERVICES
Please note that due to the nature of coaching services, they are non-refundable. Once coaching services are purchased, refunds will not be provided for Meet and Greet calls, 1:1 sessions, or coaching packages.
We understand that individual circumstances may arise, and we encourage you to communicate any concerns or issues you may have, by contacting us at support@shesyncs.com.