TERMS OF SERVICE
This website is operated by Lavida Online Pty Ltd (She Syncs). Throughout the site, the terms “we,” “us,” and “our” refer to She Syncs. She Syncs offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness, and timeliness of information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
If you are not satisfied with the guides, within 90 days, we'll give you a refund. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
In order to receive a refund, we request that you email us at firstname.lastname@example.org, answering the following questions:
1. Why are you requesting a refund?
2. When you purchased the program, what were your main expectations for how it would help you?
3. Did you read all of the guides in their entirety? If not, which ones did you read?
4. Have you been working with a health professional? If yes, what type of health professional(s) (e.g., general practitioner, functional medicine doctor, dietitian) have you been working with, and what has your experience been?
5. Can you share some lifestyle and dietary suggestions that you have tried to implement from the program? Please list some changes you have made and how you have felt.
6. Do you have any thoughts on how the guides could be improved?
7. Is there any other feedback you would like to share with us?
To find out if you are eligible for a full or partial refund, please review our Refund Policy.
Refunds (if applicable)
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and practices carefully and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User comments, feedback, and other submissions
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation, (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, inaccuracies, and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of warranties; limitation of liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall She Syncs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless She Syncs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
MEDICAL INFORMATION DISCLAIMER
This disclaimer applies to Lavida Online Pty Ltd (She Syncs) and its directors and employees.
Our (She Syncs) website, emails, social media, advertisements, and our products (like our guides) contain general medical information. This extends to any other media or forum in which we provide information about ourselves or our products or any time we communicate with you.
The medical information is not advice and should not be treated as such. Do not use our information:
- to diagnose, treat, cure or prevent any disease
- for therapeutic purposes
- as a substitute for the advice of a health professional.
The information may include the views or recommendations of third parties and does not necessarily reflect the views of us or indicate a commitment to a particular course of action.
The medical information on our website, social media, advertisements, and in our emails and products is provided without any representations or warranties, express or implied. We do not accept any liability for any injury, loss, or damage caused by the use of the information provided on our website, social media, advertisements, and in our emails and products.
Without limiting the scope of this disclaimer, we do not warrant or represent that the medical information on our website, social media, advertisements, and in our emails and products:
- will be constantly available, or available at all;
- oris true, accurate, complete, current, or non-misleading.
You must not rely on the information on our website, social media, advertisements, and in our emails and products as an alternative to medical advice from your doctor or other professional healthcare providers. While we make every effort to make sure the information on our website, social media, advertisements, and in our emails and products is accurate and informative, the information does not take the place of professional or medical advice.
If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare providers.
If you think you may be suffering from any medical condition, you should seek immediate medical attention.You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on our website, social media, advertisements, and in our emails and products.
Our website includes interactive features that allow users to interact with us through quizzes, for example.
You acknowledge that, because of the limited nature of our quizzes, for example, any assistance you may receive from us for using any such features is likely to be incomplete and may even be misleading.
Any assistance you may receive using us does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.
Our website, social media, advertisements, emails, and products may contain testimonials by users of our products and/or services or those who have interacted with us. These testimonials reflect the real-life experiences and opinions of such users.
However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products. We do not claim, and you should not assume that all users have the same experiences. Your individual results may vary.
The testimonials on our website are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on our site verbatim as given by the users except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity or privacy, where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials unless the testimonial is from a member of the She Syncs team (e.g., founder, staff writers).
The testimonials are not intended, nor should they be construed as claims that our products, services, or any form of information we provide can be used to diagnose, treat, mitigate, cure, prevent, or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.
Our website, social media, advertisements, emails, and products may contain links to other websites or mention of recommended content or products belonging to or originating from third parties. Such external links, content, or products are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information or product offered by a third-party linked through or featured on our website or products.
It also explains how to contact us to correct, update, or delete any personal information provided to us, or make a complaint if you have concerns. We are compliant with the privacy principles of the country in which you reside and the country where your personal information is stored as to how those countries regulate how we collect, use, disclose, store and protect your personal information.
We will only collect and process personal information about you, where we have a lawful basis to do so. Lawful basis includes consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you), and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling us to administer our business).
Collection of your personal information by third parties
What is personal information?
Personal information is defined as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained, from the information or opinion.
When and how do we collect your personal information?
We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g., you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e., because you have agreed to terms and conditions that contain information about the use or disclosure of your information).
You provide us your information when you purchase a product from us, you set up an account with us by taking our quiz, you ask to find out more about our services, you make a refund, return or other claim, you use our website generally, or you communicate with us via email or social media.
What personal information do we collect?
Information you share with us
We collect information as it relates to personal communications that you have shared with us. This may be through email or social media or other types of platforms.
Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to use She Syncs.
We may collect or infer health information, particularly if you complete a quiz about yourself. Certain health information may be inferred from other information that you give us. Before you can give us health information, you must give your explicit consent to the processing of that health information by us. You can withdraw your consent to us processing your health information at any time.
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase a product. We store only very limited, if any, financial information that we collect.
We will not disclose information relating to your financial affairs that we hold to a third-party because of your use of She Syncs unless you tell us to do so, or we have a legal obligation to do so.
Geo-location and website information
We may request access or permission to and track location-based information from your computer or mobile device, either continuously or while you are using She Syncs to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
This may include information about your web browser, IP address, time zone, and some of the cookies installed on your device.
We collect information about the individual web pages or products that you view, what websites or search terms referred you to the website and information about how you interact with the website.
Log files track actions occurring on the website and collect data, including your internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels
Web beacons, tags, and pixels are electronic files used to record information about how you browse the website.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
What types of cookies do we use?
There are many different types of cookies; however, our website uses:
- Functionality – we use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
- Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Sometimes we share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How do we use log files, log data, web beacons, tags, pixels, and cookies?
We use these files in a range of ways to improve your experience on our website, including understanding how you use our website.
Information from third parties, such as personal information, if you connect your account to the third party and grant She Syncs permission to access this information.
Our site has links to other websites and services provided on those websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Our website does not address anyone under the age of 18 (Children). Our website is intended for and directed to adults, and we do not knowingly collect personal information from Children.
If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us at email@example.com. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as Order Information.
By using our website, you agree to allow third parties to process your IP address to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.
Why do we collect your personal information?
We may collect your personal information when required by law, but generally, we collect personal information from you (or about you) to allow us to:
- supply you with information about our products and general non-medical advice about yourself;
- supply you with tailored service offerings that may benefit you;
- communicate more effectively with you about our services and your care;
- ensure your experience with us is a positive one; and
- notify you about our new service or product offerings, discounts, promotions, or upcoming events.
Personal information collected or received by us will only be used for the stated purpose for which it was provided.
When you access our website by or through a computer or mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Google Analytics to help us understand how our customers use our site -- you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.
When do we disclose your personal information?
- for the purpose it was collected;
- if we sell all or part of our business and the purchaser also requires your personal information;
- to enforce our legal rights or those of others;
- to prevent actual or potential fraud or illegal activity; or
- if we are required to do so by law.
If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the laws that apply to personal information in that country.
We do not sell your personal information. We may aggregate the information you and others make available to us (such as aggregated data of user’s responses to our quizzes) and share it with third parties. Examples of the type of information we may aggregate include information about demographics and collated information from responses to our quizzes. We may use, sell, license, and share this aggregated information with third parties for research, business, or other purposes, such as to improve our services or to help our partners understand more about women and health issues, including the people who use their products and services. Please advise us if you object to us using your information for these purposes.
What if you don’t want us to collect your personal information or receive further communications from us?
You are not obligated to provide us with your personal information. You may choose whether or not you receive communications from us. Whilst it is your choice not to provide your personal information to us or receive communications from us, this may impede our ability to provide you with all the functionality of our products and services.
Should you wish to remove or modify your personal information or remove yourself from our contact database, you may do so at any time by contacting us at firstname.lastname@example.org.
How can you access, correct, and/or update personal information we have collected?
At any time, you may contact us and request your personal information to be modified. We will make all efforts to correct data once we have proved your identity.
We will deal with all requests for access to personal information as quickly as possible, but no later than 30 calendar days from the date of your request (unless any complexities arise). Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given.
We will provide you with your personal information in a structured, commonly used, machine-readable format.In some cases, we will refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful; have an unreasonable impact on other people’s privacy; prejudice an investigation of unlawful activity; reveal our intentions in relation to negotiations with you so as to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; reveal evaluative information generated within She Syncs business in connection with a commercially sensitive decision-making process.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
Further, we will refuse access where your request is frivolous or vexatious, and where we reasonably believe that:
- giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
- unlawful activity, or misconduct of a serious nature, is being or may be engaged in against She Syncs and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.
If we refuse to give you access, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons for our refusal. Further, we will provide details of how you may make a complaint about our decision.
EU citizens are entitled to the right to the erasure of personal information in certain circumstances, including but not limited to where the information is no longer necessary for the purpose for which it was collected, or where the EU citizen withdraws their consent, and there is no other legal ground for processing their personal information. Please contact us to discuss your request to remove your personal information.
EU citizens acknowledge and agree that She Syncs may exercise any of the exceptions to the right of erasure, specifically in cases where data processing is necessary to exercise the right of freedom of expression and information.
We retain information for as long as required, allowed, or we believe it useful. You must keep your own separate back-up records. However, the length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax, or accounting requirements).
We’ll retain your personal information for as long as we have a relationship with you and for a period afterward, where we have an ongoing business need to retain it in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.
How do we store and protect your personal information?
For us to provide excellent service, we are required to store some personal information and take the greatest of care to ensure this information is treated as private and confidential. Transmitting personal data via the internet does have inherent risks associated with it. We will, however, take all reasonable steps to ensure the security of this data.
We have taken the necessary measures to ensure the personal information (including financial information about yourself) we hold is not compromised. In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your She Syncs account or as otherwise needed to operate our business.
However, we cannot be held liable for events outside our control, particularly with respect to third parties who act as repositories of your information.
We rely on the security certificates of trusted third-party platforms. We will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification, or disclosure of such personal information.
Note that no information transmitted over the Internet can be guaranteed to be completely secure. While we will endeavor to protect your personal information as best as possible, we cannot guarantee the security of any information that you transmit to us or receive from us. The transmission and exchange of information are carried out at your own risk.
We have obligations to notify you if you are affected by a data breach. We will take all reasonable precautions to take remedial action to prevent such an event. However, as we cannot guarantee that remedial action will be sufficient to prevent all instances of a breach, we will take steps to notify you of an eligible data breach as soon as practicable, or no later than 72 hours (where feasible) for EU citizens, and provide recommendations as to what steps you should take to mitigate any serious loss or damage.
We may transfer data we receive about you, including all personal information, to our hosting service providers and data centers located overseas. You hereby expressly and voluntarily grant your informed consent to such transfers.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
California Privacy Rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with the Application, you have the right to request removal of unwanted data that you publicly post on the Application. To request removal of such data, please contact us and confirm the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Application, but please be aware that the data may not be completely or comprehensively removed from our systems.
For more information about our privacy practices, please contact us by e‑mail at email@example.com.
LAST UPDATED: DECEMBER 12, 2019